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*Compute hours are normalized per cloud environment, click here for details. Annual subscription is eligible for additional 10% discount.

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Frequently Asked Questions

  • What kind of support is offered?

    Customers can choose among three support options: Basic, Business, and Premium. All customers get access to the Qubole Community Forum. Business Support is available for an additional 15% of monthly Qubole fees and includes 24×5 response guarantees. Premium Support is available for an additional 20% of the monthly Qubole fees and includes 24×7 response guarantees plus live chat and phone support. Monthly minimums apply.

  • What kind of training is offered?

    Courses are available for users and administrators, and can be delivered in-person or remote. Visit to view recommended on-boarding tracks and course list. Get in touch with Qubole Education to learn about pricing and availability.

  • Who is Already Successfully Using Qubole?

    Check out our customers page for a featured list of companies who use QDS as their big data platform.

  • Are Enterprise Accounts Really Unlimited?

    Yes! Contact us to find out more about enterprise account, features, and pricing.

  • What the Heck is QCU/QCUH?

    QCU/QCUH are the how we measure compute hours and are an important component of our pricing plans. Check out our documentation to find out more about QCUH and how it is calculated for different instance types and cloud platforms.

  • What is an Import/Export?

    Import/Export applies to connectors provided in Qubole. Connectors help to move data in and out of S3 to systems such as MySQL, SQL Server, MongoDB, Redshift, and more!

  • I’m a Non-Profit or Educational Institution. Can I Get a Discount?

    Yes. Contact us and we will work with you on pricing.